FAQs

About Us

Where are We located?

We are located in downtown Toronto by Harborfront but please note we are not a store front.

What does Holy Taste Sell?

Holy Taste is an online Canadian company. Our rich product line includes organic, gluten free and vegan mixes, unique super foods, enviro-friendly cleaning products, natural body care products, an extensive selection of Himalayan salt lamps and cutting-edge dietary supplements.

Why Buy from HolyTaste?

Our customers first and foremost shop at Holy Taste for the convenience and the friendliest customer care imaginable. On top of that, we carry an extensive ever-growing selection of innovative organic health and beauty products offered anywhere in Canada. We also offer quick shipping on orders across Canada and throughout U.S.A.

How do I know Holy Taste is a legitimate company?

We are an incorporated company. We use strong encryption technology which means any information you give us is kept secure and private. We do not sell or give your private information to a third party. If you’d like to see what existing customers are saying about Holy Taste, please take a look at our Customer Testimonials.

Ordering And Payment Methods

What Methods of Payment do we Accept?

We currently accept Visa, MasterCard, American Express, PayPal and Square payment. If you’d like to place an order over the phone, please call our customer service line at 1-855-465-9878 (or 1855 HOLYTST) and our customer care team will be more than happy to assist you. Unfortunately for non Canadian/US credit cards an additional service fee will be charged.

How is Tax Charged?

You will be charged tax based on the product and where your order is being shipped to. Certain products do not incur tax. When you complete your order, our online store will calculate the required tax automatically based on your order and location. Orders shipped outside of Canada are not subject to any tax.

How do I know that my order has been received?

Within 24 hours of placing your order, you will be sent a confirmation email from us to let you know that we have received your order. You’ll receive one more email to let you know when we’ve shipped your order from our shipping centre. If you have any questions about the status of your order simply email us at info@holytaste.ca. Feel free to call us to confirm your order or check on its status, we’d be happy to hear from you.

Can I make changes to an order that has already been placed?

We will always accommodate your changes where possible, but unfortunately changes cannot be accepted on orders that have already been shipped.

Shipping & Returns

What are the shipping charges?

We offer FREE shipping in Canada on orders over $39, excluding salt lamps.
We offer FREE shipping in USA on orders over $99, excluding salt lamps.
For other locations, shipping charges will be calculated based on weight.

What shipping method do you use?

We use Canada Post, Campar, Purolator and UPS and can sometimes provide same day delivery in the GTA.

How long will my order take to arrive?

Orders in Ontario will be take approximately 1-2 days. For orders to other provinces in Canada it can take up-to 3 days. For US orders, depending on customs can take 4-6 days.

What is your return policy?

We have a no return policy, but take pride in providing you with high quality products. If an item in your shipment is damaged, please email us and we will gladly replace it.

Can’t find the product that you are looking for?

We are constantly adding products to our ever-growling online store. If you can’t find what you are looking for, feel free to drop us a line and we promise to seriously look into carrying that product in our online store.

Any more unanswered questions, just email or call us. We would love to hear from you!

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